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Learn about access levels for HP Software Support Online for contracted HP Software support customers


Software Support Online

  Access legend:
Requires HP Passport account to access. HP Passport
Requires an active contract to access. Active contract
More info on access

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» New Search Requires an active contract to access.

» Service Request Requires an active contract to access.

» Downloads

» Communities

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  Save time performing searches by accessing our knowledge base for technical solutions, manuals, patches and more to resolve your software questions

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Certain levels of the HP Software Support Online site are restricted to customers with a valid HP Software support contract and may require sign-in registration.

» Access to software support online
» Register for an HP Passport ID
» HP Passport FAQ

Access to software support online

There are three main levels of access to HP Software Support Online, that will be segmented by: "All users", "HP Passport required", and "Active contract required". The following chart outlines the available information and support services within each access level:

Sign on requirements Available information
All users
No sign-in required
  • FAQ & User guides
  • HP Software Customer Connection main page
  • Link to ITRC forums
  • Links to available services where registration is required
  • Managing contracts (Support Contract Assistant)
  • News and highlights
  • Registration link to HP Passport
  • Remote sessions
  • Services collateral: datasheets, service descriptions
  • Support contact numbers by country
Requires HP Passport account to access.= HP Passport required
(Support contract not required)

Requires HP Passport account to access content. IT Resource Center (ITRC) logins cannot be used on this site.
  • Click 'Register' link at the top of the page to sign up for an account.
  • Click 'Sign-in with HP Passport' link at the top to access content.
  • Email notifications
  • HP Software Customer Connection membership page
  • Manuals
  • Obsolescence information
Requires an active contract to access. = Active contract required

Requires active software support contract, a valid support agreement ID (SAID) or system handle, and HP Passport account to access content. The system handle must be added to your HP Passport profile.

If you have a support contract and cannot access tier 3, please sign-in to HP Passport and go to the Investigate Support Contract link. If you would like to review your current contract, visit the Support Contract Assistant located at http://www.esca.hp.com/.

IT Resource Center (ITRC) account numbers cannot be used to submit or track a support case on this site.

Contact HP Sales support to obtain a support contract.

Check your support contract information to validate your access.

  • Case management (log/track cases)
  • Enhancement requests
  • Knowledge base
  • Patches
  • Software Integration
  • Support matrices

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