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As part of the HP OpenView portfolio of personalized support services, HP offers the HP Care Pack OpenView Advantage Service, formerly called Customer Care Advantage, as the first level of personalized support services to our HP OpenView customers.
Aimed specifically at HP OpenView managed IT system and network environments, Advantage Service support the task of ensuring an optimum infrastructure environment. Qualified and experienced HP OpenView engineers deliver proactive and personalized support services that have been identified as key components of the value chain.
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Features
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Deliverables of Advantage Service are:
- Assigned HP OpenView account advocate
- Management of the HP OpenView software operational profile
- Patch bundles tailored to your environment
- Call history monitoring and review
- Software class problem notification
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Benefits
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- Reducing the risk of service disruption through proactive support activities
- Improving the effectiveness of the OpenView software environment through knowledge transfer and applies best practices
- Reducing costly downtime through effective change management planning and timely responsive support
- Increased productivity of internal resources through proactive activities
- Software support tailored to your environment and streamlined for maximum efficiency
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Availability & Limitations
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HP Care Pack OpenView Advantage Service (formerly called Customer Care Advantage) are currently available in selected countries in Asia Pacific (AP), in Europe, Middle East and Africa (EMEA), Latin America and North America (US).
The availability of service features may vary according to regional resources. Some geographical restrictions may apply.
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| Service documentation |
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** Only in selected countries |
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* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website. |
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Printable version
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Active contract
Premium contract