| What is contract separation? |
HP is altering the way we process, manage and administer contracts to enable us to further improve the customer support experience within HP Software. As part of this improvement plan, all combined HP Hardware and HP Software contracts will be separated. As part of separation the Terms & Conditions of your contracts will remain unchanged.
Creating separate contracts for HP Software products and managing them within HP Software will ultimately enable us to serve you better by having a dedicated team of software specialists to work with you. It will also give you greater control in managing and tracking your software assets and improve visibility into your IT compliance and associated risks. Learn more |
| How do I know if my HP Support Agreements are impacted? |
If you have a combined HP hardware and HP software support contract for Business Technology Optimization (BTO) or Information Management (IM) products, your Software Service Agreement ID (SAID) may change at renewal.
Exceptions: You are not impacted and will not receive a new SAID if you have:
- One of the following HP software products Product list
- An agreement for HP software support only (no hardware support)
- If you reside in China, Korea and Taiwan
- Exceptions that have been agreed with your regional HP Sales representative
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| If I am impacted what communication should I receive in relation to my new SAID? |
Upon your renewal quote you will receive your new SAID. If your quote goes to a central purchasing department in your organization, please contact them directly as your new SAID may not have been forwarded. You will also receive a letter attached to the renewal quote for your HP Software assets, explaining the changes. |
| How do I know if I have a standalone HP software agreement? |
Check your contract and if there is no hardware on your contract then you are not impacted and will not receive a new SAID. If you have a combined HP hardware and HP support contract you will be impacted and will receive notification. |
| I would like to keep my hardware and software contracts together. Who should I contact? |
Contact your HP Software Support Sales representative |
| How do I contact my sales representative? |
Contact your contract administrator if you do not know your sales representative. |
| What is the timeline for contract separation? |
All impacted contracts which renew after May 1, 2009 will be separated |
| What HP Software products are not being separated |
Product list |
| Are HP Software and HP Hardware combined support agreements that are managed through HP Partners being separated? |
Yes, contact your Partner directly for any Partner specific processes. |
| I am an HP Partner - are my HP Software and Hardware Combined support agreements being separated? |
Contact your HP Business manager |
| I cannot view my existing open and close technical incidents on SSO |
View General FAQ |
| I have a new HP Software only SAID and I cannot see my existing open and closed cases on SSO - what do I do? |
View General FAQ |
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