| How do I know if my HP Support Agreements are impacted? |
If you have a combined HP hardware and HP software support contract for Business Technology Optimization (BTO) or Information Management (IM) products, your Software Service Agreement ID (SAID) may change at renewal.
Exceptions: You are not impacted and will not receive a new SAID if you have:
- One of the following HP software products Product list
- An agreement for HP software support only (no hardware support)
- If you reside in China, Korea and Taiwan
- Exceptions that have been agreed with your regional HP Sales representative
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| If I am impacted what communication should I receive in relation to my new SAID? |
Upon your renewal quote you will receive your new SAID. If your quote goes to a central purchasing department in your organization, please contact them directly as your new SAID may not have been forwarded. You will also receive a letter attached to the renewal quote for your HP Software assets, explaining the changes. |
| How do I know if I have a standalone HP software agreement? |
Check your contract and if there is no hardware on your contract then you are not impacted and will not receive a new SAID. If you have a combined HP hardware and HP support contract you will be impacted and will receive notification. |
| I would like to keep my hardware and software contracts together. Who should I contact? |
Contact your HP Software Support Sales representative |
| How do I contact my sales representative? |
Contact your contract administrator if you do not know your sales representative. |
| What is the timeline for contract separation? |
All impacted contracts which renew after May 1, 2009 will be separated |
| What HP Software products are not being separated |
Product list |
| Are HP Software and HP Hardware combined support agreements that are managed through HP Partners being separated? |
Yes, contact your Partner directly for any Partner specific processes. |
| I am an HP Partner - are my HP Software and Hardware Combined support agreements being separated? |
Contact your HP Business manager |
| I cannot view my existing open and close technical incidents on SSO |
View General FAQ |
| I have a new HP Software only SAID and I cannot see my existing open and closed cases on SSO - what do I do? |
View General FAQ |
