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Mercury Service Desk (MSD)

 
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Program overview
Hewlett-Packard (HP) is announcing the discontinuance of Mercury Service Desk (MSD) products. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your MSD products, and will provide support as indicated by the dates listed below.

Key program dates
DateDetails
January 2007Support customer notification
Jan 31, 2009End of Full Support
Jan 31, 2010End of Partial Support

Program documentation
» Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 4.2 of the HP OpenView Supported Version policy. (Definitions of terms) are documented in the HP OpenView product version obsolescence guidelines. Requires HP Passport account to access.
* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.
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