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Service Desk 4.0

 
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Program overview
Hewlett-Packard (HP) is announcing the version discontinuance of HP OpenView Service Desk (SD) version 4.0. HP is committed to providing the highest level of customer care to you while you determine your future strategy for your Service Desk products, and will provide support as indicated by the dates listed below.

Customers are recommended to upgrade to Service Desk version 4.5, which is available to customers with an active support contract for Service Desk version 4.0 as a "1 for 1" license upgrade.

Key program dates
DateDetails
Jul 1, 2005Support customer notification
Sep 30, 2006Current Product Support ends
Sep 30, 2008Self-Help Support ends

Program documentation
» Customer letter (.PDF)*
» Customer FAQ (.PDF)*

This product version obsolescence is covered by version 2.3 of the support & obsolescence policy. Definitions of terms are documented in the HP OpenView product version obsolescence guidelines. Requires HP Passport account to access.
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