summary of site-wide JavaScript functionality
HP Passport sign-in is disabled - no JavaScript support has been detected. Learn more about
HP Passport
.
»
Contact HP
Search:
Software Support
All of HP US
Software
>
Management Software
>
Support
>
Site Reference
Frequently asked questions
Most frequently asked questions submitted to our Response Centers.
»
Software Support Online
»
Solutions
»
Products
»
Demos
»
News
»
BTO Software
»
Partners
»
Education & Training
»
Developers
»
How to buy
»
HP Software Customer Connection
»
Large Enterprise Business
»
HP Software Web Events Center
»
HP Software Universe Online (Site not hosted by HP)
»
Site map
Access legend:
HP Passport
Active contract
More info on access
General FAQs
»
A to Z index
»
General support site (HP Software Support Online) FAQ
»
Using HP Software FAQ
General support site (Software Support Online) FAQ
»
Contract Separation FAQ
»
SAID & HP Passport SSO General FAQ (.PDF)*
»
What resources and services are available on Software Support Online?
»
Why should I use Software Support Online?
»
Who can use Software Support Online?
»
What is HP Passport?
»
How can I submit a support case online?
»
How can I track a support case online?
»
I cannot view my existing open and close technical incidents on SSO
»
I have a new HP Software only SAID and I cannot see my existing open and closed cases on SSO - what do I do?
»
How long are support cases kept on Case Manager?
»
Is there an online discussion forum for HP Software users?
»
What are remote sessions?
»
Can I login to Software Support Online using my IT Resource Center (ITRC) account login?
Using HP Software FAQ
»
How do I receive software updates?
»
Where can I get manuals?
»
How can I find out what patches are available?
»
What is the HP Software license password process?
»
What is the HP Software product version obsolescence policy?
»
How can I get the latest status on a Change Request (CR) I have submitted to HP?
»
What’s the difference between a Change Request and an Enhancement Request?
»
Can I proactively receive information from HP regarding my submitted change request?
»
I don’t see my product listed when searching for a change request?
»
License management guide for HP Software operations & transaction analyzer (.PDF)*
»
Where can I find more information on access levels for Software Support Online?
* Requires Adobe Acrobat Reader.
To download the latest version, please go to the
Adobe website
.
Printable version
Privacy statement
Using this site means you accept its terms
© 2010 Hewlett-Packard Development Company, L.P.