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General support site (Software Support Online) FAQ

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» Why should I use Software Support Online?
» Who can use Software Support Online?
» What is HP Passport?
» How can I submit a support case online?
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» How long are support cases kept on Case Manager?
» Is there an online discussion forum for HP Software users?
» What are remote sessions?
» Can I login to Software Support Online using my IT Resource Center (ITRC) account login?

Using HP Software FAQ

» How do I receive software updates?
» Where can I get manuals?
» How can I find out what patches are available?
» What is the HP Software license password process?
» What is the HP Software product version obsolescence policy?
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