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Frequently asked questions

Most frequently asked questions submitted to our Response Centers.

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General FAQs

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» General support site (HP Software Support Online) FAQ

» Using HP Software FAQ

General support site (Software Support Online) FAQ

» Contract Separation FAQ
» SAID & HP Passport SSO General FAQ (.PDF)*
» What resources and services are available on Software Support Online?
» Why should I use Software Support Online?
» Who can use Software Support Online?
» What is HP Passport?
» How can I submit a support case online?
» How can I track a support case online?
» I cannot view my existing open and close technical incidents on SSO
» I have a new HP Software only SAID and I cannot see my existing open and closed cases on SSO - what do I do?
» How long are support cases kept on Case Manager?
» Is there an online discussion forum for HP Software users?
» What are remote sessions?
» Can I login to Software Support Online using my IT Resource Center (ITRC) account login?

Using HP Software FAQ

» How do I receive software updates?
» Where can I get manuals?
» How can I find out what patches are available?
» What is the HP Software license password process?
» What is the HP Software product version obsolescence policy?
» How can I get the latest status on a Change Request (CR) I have submitted to HP?
» What�s the difference between a Change Request and an Enhancement Request?
» Can I proactively receive information from HP regarding my submitted change request?
» I don�t see my product listed when searching for a change request?
» License management guide for HP Software operations & transaction analyzer (.PDF)*
» Where can I find more information on access levels for Software Support Online?

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