 |
» |
|
|
 |
 |
|
|
As you already know, HP has completed the acquisition of Mercury Interactive Corporation and we extend a warm welcome to you as our customer. We recognize the Mercury team's commitment to delivering innovative, quality software with a strong focus on customer satisfaction and responsive customer support as contributing to their success. We value your business and will work very hard to ensure that we continue to earn your future business.
At HP we work hard to reinforce our reputation for delivering world class products and services and believe that the Mercury people and products will strengthen our better together strategy. This document will provide you with an overview of the support integration and what you can expect in the upcoming months.
Over the next several months, HP will begin integrating | the HP and Mercury customer support organizations. Our goal is to preserve the best of Mercury's support practices so that you will continue to enjoy an excellent Mercury product support experience. To date, you have seen no change in how you contact support. That is by design. The HP and Mercury support teams are working closely to implement the best approach to providing you with an excellent support infrastructure across all of your supported products from HP. Our OpenView support engineers will continue to focus on OpenView and the portfolio of Mercury products. Our support teams will remain tightly aligned to ensure that your HP support organization's technical capabilities remain second to none.
Your account team will continue to work with you to provide information and updates on the Integration process, HP's ongoing product strategy, and to keep you advised of any specific activities that may benefit or affect you. In addition to these Account Team messages, you can look forward to ongoing communications from the HP Regional Support, Marketing, and Integration teams to keep you up to date on integration activities. We are currently working aggressively to provide information to you regarding your support plan, renewals, and key product updates.
HP believes that the Mercury software products and the underlying technology are best of class and are fully aligned with our OpenView vision of management for the adaptive enterprise, a major driver for this acquisition.
We welcome you and look forward to serving you with our world class products, services, and support. Thank you for your business and for placing your faith in our support teams.
» Mercury Support Delivery FAQ
» Mercury Customer Support Reference Card
|
|
Printable version
HP Passport
Active contract
Premium contract