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Save time performing searches by accessing our knowledge base for technical solutions, manuals, patches and more to resolve your software questions
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Access changes to HP Software Patches
April 22, 2010: HP Software is changing customer access level to patches. The planned release of these changes is on May 15, 2010, at this time customers may access HP Software patches after they enter a valid Service Agreement ID (SAID) into the Software Support Online (SSO) portal. Customers obtain a SAID when they have a current HP Software Support Contract; this unique reference also entitles them to log technical cases, obtain upgrades and grants access to the knowledge database.
Customers who fail to enter a valid SAID at the SSO portal will automatically be directed to a help page detailing contact numbers for assistance. Customers who believe they have a valid contract or covered under warranty are advised to log a contract investigation. Further guidance about HP Software Support is documented within the customer handbook.
- HP Software Services
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