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Save time performing searches by accessing our knowledge base for technical solutions, manuals, patches and more to resolve your software questions
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To see articles from another month, click one of the links below.
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Welcome to HP - ASC software support22 August 2008
In our ongoing effort to consolidate support services, we are consolidating the current SPI Dynamics toll free and the HP toll free support numbers. In addition, the old SPIDYNAMICS e-mail gateway "QM Security-ProductSupport" and "spisupport@hp.com" will be removed from service. These changes are scheduled to be completed on October 31 2008.
After these changes are complete there will be three methods of contacting the ASC Support center, 800 633 3600, the HP Software Support Online (SSO) portal and local call centers. HP SSO is a fast, efficient way to access the interactive technical support tools needed to manage your business, allowing you to quickly solve issues or log support cases electronically.
Quick Reference:
In order to effectively utilize these services you will need your SAID. If you do not have your SAID:
- For America’s customers: If you require assistance with your SAID, please send an email to americas.saidinfo@hp.com.
- For European customers: If you require assistance with your SAID, please send an email to emea.saidinfo@hp.com.
- For Asia-Pacific customers: If you require assistance with your SAID, please send an email to apj.saidinfo@hp.com or contact your Software maintenance renewal representative. To locate your maintenance renewal representative, please contact your local sales office.
- In an emergency please contact sales QM Security-Sales.
The HP SAID is an identifier for your support agreement with HP. Your SAID is required and provides with access to secured areas of the HP SSO portal. HP SSO provides a comprehensive suite of resources and tools to assist you in better managing your HP Software infrastructure - extensive knowledge base for self-solve, online product manuals, around the clock - 24/7. Please keep your SAID available, as you will need it to register and obtain access to HP SSO. Also, please cascade this message to anyone in your organization that needs this information.
- Get Ready: HP Passport is a "single sign-in" service that enables you to use a single user identifier and password of your choice to register with HP Passport enabled web sites. Please create an HP Passport now by going to http://www.hp.com/go/hpsoftwaresupport. Select "Register" at the top of the page and enter your contact information.
- Get Set: Once you have a new passport created, please login to your HP Passport and click “Check Entitlement” located on the right side of the homepage.
- GO: Please start using the HP SSO portal to create cases and please visit out Knowledge Base. To place a call to HP Software Support call
If you are located outside of the US or Canada please refer to this document for a list of localized support centers http://www.hp.com/go/hpsoftwaresupport/contact_list. When you call support, please remember to have your Service Agreement ID ready.
Thank You,
Kevin R. Barnes
Product Support Manager
HP Software (Spi Dynamics)
To open a support call,
1-800-633-3600, x2, Enter SAID, x1, x5
Get Support: http://support.openview.hp.com/
Access the Application Security Center directly:
Product Trials and Resource Library: http://www.HP.com/go/securitysoftware/
Blogs and Customer Forum: http://www.communities.hp.com/securitysoftware
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Known Problems Available through Self-Solve for Radia products
Defects that have been reported by customers against currently released products and documentation.
Change request is the result of a known problem (defect) or enhancement request. You may register to receive e-mail notification when a change request is updated. First, find the change request of interest by searching the technical knowledge base. If the change request has not already been resolved, follow the link on the change request page to 'e-mail me when this change request is resolved'.
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Printable version
HP Passport