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To see articles from another month, click one of the links below.
To see news from another year, please visit our news archives.
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Attention former Opsware and Storage Essentials customers
Customer training for Software Support Online is now available for Opsware and Storage Essentials customers. Please click on the link to view SSO training. If you would prefer to view a demo, go to the main page of SSO, on the bottom left of the page, click on HP SSO Tutorial.
SSO Training (PDF*)
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Attention former Opsware and Storage Essentials customers. (Customer training canceled)
Updated Announcement:
You recently received an announcement regarding the migration of the current Opsware Support website and telephone numbers to the HP Software Support environment. To ensure you continue to receive first class support from HP Software we have elected to delay the migration while we fine tune the environment. Please continue to use the existing methods of access to support for your Opsware and Storage Essentials software.
HP is committed to our customers overall support experience and we are constantly working to build on our reputation as an industry leader in customer support. This delay is required to ensure you don’t experience a degradation of service during our migration period. Additional communications will be set to keep you informed as to when the environment will migrated.
Please note: Customer training scheduled for July 22nd has been canceled. We will be rescheduling in the near future. Please look for follow up emails, or watch this site for more details.
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HP Announces Center Management for Quality Center 2.0
In June 2008, HP released HP Center Management for Quality Center 2.0 software to help customers manage HP Quality Center software as a shared Center of Excellence (CoE). The solution facilitates this process by providing “out-of-the-box” quality management best practices for project and resource management. It allows you to create a centralized quality function with pre-packaged content and workflows to automate key processes for quality management, including service request types, security groups, custom reports and dashboard modules, as well as tracking and managing HP Quality Center administrative tasks. Our unique solution combines proven practices from quality experts and HP Project and Portfolio Management technologies and provides a simpler and faster way to manage center demand, training, and administration.
HP Center Management for Quality Center can help you:
- Efficiently manage the application project lifecycle and QA testing timelines, resources and skillsets
- Enforce process and compliance through automation and enforcement of project and resource management processes
- Manage and enforce quality gates and controls
- Automate and manage HP Quality Center adminstration processes
- Ensure continuity and consistency of skills and process development
- Modify and measure improvements in your quality management processes
For more information about Center Management for Quality Center, visit our webpage at https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-127-24^26176_4000_100_ or contact your HP sales representative.
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End of Support for "Repository over Database" capability in Quality Center 9.0 and 9.2
HP introduced the "Repository over Database" capability in Quality Center 9.0 as an alternative to the "Repository over File System" technology and to provide an easy way to store and backup data. With both technologies available, we found that the majority of customers preferred to stay with "Repository over File System" capability for large Quality Center projects due to lower cost of ownership and improved performance. As a result, HP has chosen to announce end-of-support for the "Repository over Database" capability starting with future releases of Quality Center.
End of Support Details
- For Customers using Quality Center 9.0:
- Full Support through March 31, 2009
- Limited Support through March 31, 2010
- For Customers using Quality Center 9.2:
- No end-of support dates have been announced
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