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To see articles from another month, click one of the links below.
To see news from another year, please visit our news archives.
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Are you a Service Desk 4.5 customer?
Please review the Customer Letter January 2009 for an option to extend Severity Level 1 support until December 31, 2010, for customers migrating to Service Manager 7. Go to http://support.openview.hp.com/encore/sd4_5.jsp for more information.
As you may know, the announced End of Support date for Service Desk 4.5 is December 31, 2009. Many customers are already realizing the benefits of Service Manager as a result of requesting the no additional charge license migration.
With December 31 less than twelve months away, HP would like to offer an option to extend support to those customers who could benefit from additional time in their transition to Service Manager. Enclosed in the customer letter please find a description of how to do so and request the Service Manager license migration.
HP and its business partners look forward to working with you and supporting your efforts to move to Service Manager throughout 2009 and 2010.
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Attention former Tower Software customers
As stated in the welcome letter you should have received last week, we will be hosting a training session for Software Support Online. During this call we will cover access to SSO, how to create and submit a case, how to search for knowledge and answer any quesitons you may have.
Who: Former Tower Software customers
When: Thursday, December 11 at 4pm PST, (9am Sydney)
Where: Bridge 1 dial-in numbers
U.S. (toll) dial-in number
702.696.4520
U.S. toll-free dial-in number
866.409.2889
For all other countries: http://intranet.hp.com/HPIT/GetIT/AudioConferencing/Pages/AccessNumbers-Bridge1.aspx
Conference ID: 970 898 9410
There will also be a virtual room available at: Participant key EP635NQVMS https://www.rooms.hp.com/attend/default.aspx?key=EP635NQVMS
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Attention US and Canada; former Mercury, Spi Dynamics and Tower customers.
Effective December 1, 2008, you must call the HP technical support number, 800-633-3600, to request technical support assistance. When calling the HP support number, please have your Support Agreement Identifier or SAID ready. The legacy Mercury, Spi Dynamics and Tower support numbers will no longer connect you to a technical support engineer. The legacy numbers are; Mercury, 877-837-8457: Spi Dynamics 866-774-2700: and Tower 800-840-9098. Former Mercury customers will still be able to access licensing and SAAS through their legacy support number.
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Attention Tower Software customers
There is a customer training session available to all Tower Software customers on Wednesday, November 19th at 8am PST. Please join us to learn about changes to your support. We will demo many of the tools now available to you at Software Support Online.
When: Wednesday, November 19th at 8am PST.
Dial in: 1-866-466-5924. Conference passcode: 9708989410
Join us in the virtual room at https://www.rooms.hp.com/attend/default.aspx?key=EPTB95DR37
To test your setup ahead of your event, please use the following link:
https://www.rooms.hp.com/testsetup
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Attention DB Archiving customers
There is a customer training session available to all DataBase Archiving customers on Wednesday, October 22 at 8am PST. Please join us to learn about changes to your support. We will demo many of the tools now available to you at Software Support Online.
When: Wednesday, October 22 at 8am PST.
Dial in: 1-866-466-5924. Conference passcode: 9708989410
Join us in the virtual room at https://www.rooms.hp.com/attend/default.aspx?key=EPQFP7R3JD
To test your setup ahead of your event, please use the following link:
https://www.rooms.hp.com/testsetup
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You’re invited to view more than 150 videocasts of HP customers, partners and other experts presenting their best practices and case studies. Don’t wait - access HP Software Universe Online and learn how to get the most out of the solutions you have while exploring the possibilities you haven’t considered yet. (Site not hosted by HP)
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Attention Storage Essentials Customers:
Please note that many of our support processes have changed effective September 2008. You can now visit Software Support Online http://www.hp.com/go/hpsoftwaresupport to search for knowledge, download patches and submit support cases. For all support related questions, please submit your case online at http://www.hp.com/go/hpsoftwaresupport/casemanager/submitcase. Please be aware of the changes to the support phone numbers as well. The correct number is 1-800-633-3600 (U.S. only) for all other countries, please visit http://www.hp.com/go/hpsoftwaresupport/contact_list
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