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Now available: New Self-solve demo!
December 2005
A new Flash demo showing Software Support Online's self-solve capabilities is now available.
The demo, available on Software Support Online, shows the capabilities of HP OpenView?s self-solve knowledge search. The knowledge base contains over 65,000 technical knowledge documents and is powered with a robust search engine enabling customers to solve issues quickly and efficiently.
The demo also describes the capabilities of Software Support Online's Case Manager, an online tool that allows customers to submit and track support cases online.
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Extend insight and control of IT
December 2005
Improve revenue with HP OpenView, which lets you get insight and control of the IT systems that touch your customers and drive revenue.
For more information visit: http://h71028.www7.hp.com/enterprise/cache/277129-0-0-0-121.htm.
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Partner Care Extended support discontinuance announcement
November 2005
Hewlett-Packard (HP) announced in October 2005 that it will be discontinuing the HP Partner Care Extended program. This notification is being sent to all existing Partner Care Extended customers to make you aware of this support announcement and to inform you of next steps/actions. HP support for Partner Care Extended is scheduled to end on December 10, 2005.
The following product numbers will be affected by this announcement:
- U2461AA #005 (5-incident pack)
- U2461AA #012 (12-incident pack)
- U2461AA #025 (25-incident pack)
Starting the first week of December, HP will start refunding any unused portion of your existing PCE contract.
There may be new options for developer support available for some of the products listed below. Please click on the product you are interested in to find out more.
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Business Process Insight
Coming soon!
Event Correlation Services Designer (includes Correlation Composer)
Coming soon!
Interconnect tools for developers
Coming soon!
Internet Services (includes Probe Builder)
Coming soon!
OVIS custom probe developer kit
Coming soon!
Network Node Manager Developer Toolkit
Coming soon!
Operations Developer Toolkit
Coming soon!
Operations for Windows Developer Toolkit
Coming soon!
Select Access Developer's Kit / Select Federation API
Coming soon!
Service Desk
Coming soon!
SOA Manager
Coming soon!
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New product updates notification delivery process!
November 2005
Based on valuable customer feedback, HP OpenView has recently made some changes in order to improve the value and quality of your support experience. We are pleased to announce that we have simplified the process of delivering product update notifications to you!
Starting in December 2005 you will begin to receive one letter per month containing a consolidated list of available, eligible software updates. Please note that you will only receive a letter if a product you have has an available update. You will also be given the option to receive the CDs or DVDs (if available) you need. Upon receipt of your first consolidated letter, simply review the list of available software updates, select the ones you need and follow the simple instructions on how to request the updates. It's that simple!
Alternately, you can utilize our online tool, Software Update Manager (SUM) to sign up for e-mail notification or updates, access electronic download of many HP OpenView products as well as request physical shipment for all HP OpenView products.
How to migrate to SUM
Migration to SUM is fast and easy. HP OpenView customers can access regional Software Update Manager web pages at http://www.hp.com/managementsoftware/software_updates
Here you will also find a Software Update Manager easy-to-follow user?s guide (make the word user guide a link to http://support.openview.hp.com/pdf/sum_user_guide.pdf) and FAQS to take you through the registration steps. Please note that you will need your system handle or SAID (service agreement ID) to initiate the process.
SUM access is also available through the general HP IT Resource Center at http://www.itrc.hp.com/
How to receive e-mail notifications
If you would like to change your new product notifications from surface mail to e-mail, please go to the Software Update Manager home page. Then click on the �manage software notification� link and then click on �change notification method to e-mail� to make the appropriate changes.
How to change your delivery address
If you are currently using SUM, material requests, including temporary or permanent address changes for delivery, may be submitted on-line, via HP Software Update Manager available online through the HP IT Resource Center at: http://www.itrc.hp.com/
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