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Now available HP OV Radia implementation services!
Ready-set-go — new revenue opportunities
July 2004
Available July, 1st 2004 worldwide, Software Services now provides the implementation service for deploying HP OpenView Radia based solutions.
In order to ensure the highest quality implementation of an HP OV Radia infrastructure and a smooth transition into live operations, a formal project to carry out the implementation is essential.
HP OpenView Radia Implementation service includes both technical and project management assistance coupled with technical training classes to implement an OpenView Radia based Solution and secures a successful implementation that meets the business goals and objectives, such as reduced costs, improved service or technology change for business enablement.
HP OpenView Radia Implementation service quality and reliability are due to the use of skilled resources (both technical and project management), suitable and appropriate knowledge transfer, based on industry best-practices.
The HP OpenView Radia Implementation service is available under "Tech Installation and Startup". |
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Americas welcome back to HP Software services promotion
July 2004
Customers who return to HP Software support for any HP OpenView software products are eligible for a 25% promotional discount off the HP return to support fees.
Take advantage of HP's new web-based capabilities including 24x7 web-based intelligent response, Improved self solve capabilities, Self-Healing Services, Software discovery and license history management and Over 50,000 knowledge documents!
You must return to support on or before October 31, 2004.
Promotion is available for HP OpenView customers in the U.S., Canada and Latin America countries. |
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Software Support Spring announcement: new and improved Software Support
June 2004
We are pleased to inform you that starting June 1, 2004, HP is further increasing the value of HP OpenView Software Support services with the addition of new web-based support capabilities.
In addition to the existing telephone assistance, software patches, updates and upgrades, HP OpenView Software Support customers are entitled to the following new web-based capabilities, developed based on valuable customer feedback:
Expanded capabilities
- 24x7 web-based intelligent response: Minutes after case logging online, customers will receive relevant response online, 24x7
- Improved self solve capabilities: User-friendly interface with flexibility on search methods and advanced search options
- Self-Healing Services: Automated fault detection and secure analysis reporting for OVO/Unix and NNM/Unix servers
- Software discovery and license history management: Enables customers to better manage their unique environment by discovering software installed and license registered
- Over 50,000 knowledge documents: Expanded and updated knowledge content so that customers can get to the right information faster
The added web capabilities to Software Support are available from HP OpenView's online support site. Software Support Online provides you with self-solve capabilities, enabling a fast and efficient way to access interactive technical support tools needed to manage your business. As a valuable support customer, you can benefit by being able to:
- Search for knowledge documents of interest
- Submit and track progress on support cases
- Manage your support contract
- Look up HP Support Contacts
- Review information about available services
- Enter discussions with other software customers
- Research and register for software training
Effective June 14, 2004, selected levels of the current HP OpenView online support site will be restricted to customers with a valid HP Software support contract or may require log-in registration.
For more information on the new access levels for HP OpenView online support, please refer to: http://support.openview.hp.com/new_access_levels.jsp
The increased web capabilities will have no price impact for existing Software Support customers, which includes telephone support during normal business hours. While Software Support is now the standard support, Software Support 24x7 customers, or customers requiring live engineering access at all times will experience an increase in support price, from approximately 25% to 27% of License-to-use price. The price increase will take effect June 1st.
We are committed to provide you with the best level of support service! If you have any questions, please contact your local sales representatives at http://www.managementsoftware.hp.com/buy/index.html |
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New HP Tech Installation and Startup services for HP OpenView
Ready, set, go services for business agility
June 2004
HP Tech Installation and Startup services for HP OpenView provide you with best in-class operational software set-up and an optimal run-time environment. The service offerings include on-site engineers to execute pre-defined, specific software set-up scenarios, and HP Software expertise in adopting the new technologies in order to achieve business readiness in your changing environment.
Key benefits:
- Accelerate implementation time as a result of a well-designed solution
- Lower implementation costs due to the use of best practices
- Deploy a platform that is planned with careful analysis and design, and is well managed
- Reduce the time required to provide an operations ready platform
- Receive transfer of knowledge and best practices for the operations-ready platform
- Gain direct access to HP experts, saving you time and research during implementation
This service is available today for:
- HP OpenView Performance Insight - for V4.5 and V4.6, available for V5.0 in Aug. 2004
This service will soon be available for:
- HP OpenView Transaction Analyzer
- HP OpenView Select Access
- HP OpenView Radia
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