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HP completes acquisition of Mercury Interactive Corporation
As you already know, HP has completed the acquisition of Mercury Interactive Corporation and we extend a warm welcome to you as our customer. We recognize the Mercury team's commitment to delivering innovative, quality software with a strong focus on customer satisfaction and responsive customer support as contributing to their success. We value your business and will work very hard to ensure that we continue to earn your future business.
At HP we work hard to reinforce our reputation for delivering world class products and services and believe that the Mercury people and products will strengthen our better together strategy. This document will provide you with an overview of the support integration and what you can expect in the upcoming months.
Over the next several months, HP will begin integrating | the HP and Mercury customer support organizations. Our goal is to preserve the best of Mercury's support practices so that you will continue to enjoy an excellent Mercury product support experience. To date, you have seen no change in how you contact support. That is by design. The HP and Mercury support teams are working closely to implement the best approach to providing you with an excellent support infrastructure across all of your supported products from HP. Our OpenView support engineers will continue to focus on OpenView and the portfolio of Mercury products. Our support teams will remain tightly aligned to ensure that your HP support organization's technical capabilities remain second to none.
Your account team will continue to work with you to provide information and updates on the Integration process, HP's ongoing product strategy, and to keep you advised of any specific activities that may benefit or affect you. In addition to these Account Team messages, you can look forward to ongoing communications from the HP Regional Support, Marketing, and Integration teams to keep you up to date on integration activities. We are currently working aggressively to provide information to you regarding your support plan, renewals, and key product updates.
HP believes that the Mercury software products and the underlying technology are best of class and are fully aligned with our OpenView vision of management for the adaptive enterprise, a major driver for this acquisition.
We welcome you and look forward to serving you with our world class products, services, and support. Thank you for your business and for placing your faith in our support teams.
» Mercury Support Delivery FAQ
» Mercury Customer Support Reference Card
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HP OpenView storage product transfer
February 2006
In an effort to provide you with a seamless support experience for your Storage products, HP is making some changes to assist you in achieving faster solutions for your HP hardware and HP OpenView Storage support needs. As of May 15, 2006, all of the HP OpenView Storage related support documents, patches, discussion forums and software updates will be aligned with your HP hardware documents on HP's IT Resource Center (ITRC) and HP's Business Support Center (BSC).
As with Software Support Online, on ITRC and BSC you will still be able to search for technical documents for quick problem resolution, participate in forums, log support cases and download patches for your HP OpenView Storage products.
Products being transitioned include the following:
- HP OpenView Storage Area Manager (OV SAM)
- Storage Accountant
- Storage Allocater
- Storage Area Manager
- Storage Area Manager DPI
- Storage Area Manager SDK
- Storage Builder
- Storage Node Manager
- Storage Optimizer
- Storage Provisioner
- HP OpenView Data Protector
- HP OpenView OmniBack II
- HP OpenView OmniStorage
- Open Spool
- Storage Media Operations
We will also move any current Software Support Online subscriptions for product related information to the ITRC and BSC Subscriber's Choice service for you. If you would like to make changes or update your subscription, access ITRC and select "subscribe to security bulletins & patch digests".
As of May 15, 2006, you should begin to use the ITRC and BSC portals as all of the HP OpenView Storage support-related documents will be removed from Software Support Online in the near future. ITRC will be the main avenue to utilize forums, log support cases, query the knowledge base for Engineering notes and download HP OpenView Data Protector and Storage Area Manager patches. BSC will be the main access point for all manual, troubleshooting & support documents (including support matrices), and HP OpenView Storage Area Manager Device Plugins (DPIs).
Please update your browser to: http://www.itrc.com for ITRC access and http://hp.com/support/bsc for BSC access for all of your future HP OpenView Storage and HP hardware support needs. Software Support Online will remain your one stop online support hub for all of your other HP OpenView needs.
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