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On 01 November 2007 HP officially acquired Opsware Inc.,the world's leading IT automation company.HP and Opsware are committed to providing you with expert service and support while we consolidate and optimize our support operations to gain better efficiencies.
We are in the process of unifying our support tools to deliver one experience and one voice across all HP Software customers, and we are excited about rolling out the HP Software Support Online (SSO) to our former Opsware customers. We will add updates as the transition times near. Until this unification is complete, we ask that customers seeking support for HP/Opsware products continue to contact the HP/Opsware Support team directly. The contact information is listed below.
Effective 01 February 2008 new and renewed contracts will include the HP Support Agreement. Customers with these contracts will receive a "Welcome to Support" letter from HP with their companies' Service Agreement ID (SAID). Your SAID allows access to the HP SSO and HP phone support. Support requests initiated using the SAID will be transferred to the Opsware support system. However, as noted above, it is recommended that support requests go directly to the HP/Opsware Support team:
Toll Free: 1.877.677.9273
Email: support@opsware.com
FAQ:
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