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Announcing changes to partner care extended call management

 
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HP is continuing to provide you with the highest level of support and services. We want you to know about changes we have made to improve Partner Care Extended services. Please be advised that HP implemented changes to the Partner Care Extended support call submittal page on July 29, 2003. The Partner Care Extended support call submittal page has been moved to a new web application that will allow partners to better manage support calls over the web.
Some of the new features now available to you are:
  • The ability to add notes and updates into your call directly
  • The ability to view a summary of all of your calls currently open
  • The ability to keep track of all calls logged either by you or against your system handle or service agreement ID
  • The ability to keep accurate account of all incidents used against your support contract
The new features all are based on HP Passport technology. For those customers and partners who have used the web to submit Partner Care Extended support calls before, there's no change in the way to setup your HP Passport account and entitlement to submit these calls.
Please note that not all products listed in the product list are covered by Partner Care Extended services. Please check the supported products list found in the Case Manager help area for an up-to-date overview.
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