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Premier Support
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As part of the HP Software portfolio of personalized support services, HP offers the HP Software Premier Support as the high-end personalized support service to our HP Software customers.

Overview


Imagine staying on top of changes within your IT environment. Imagine your HP management software is kept up-to-date, hassle-free. Imagine spending less time and fewer resources achieving this.

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How can this vision become a reality? With the personalized deliverables of HP Software Premier Support. The fundamental premise of HP Software Premier Support is that optimal support comes through assigned support personnel, representing diverse skills ready to provide the personalized attention and knowledge you need to keep your HP Software management software fit for your business.

HP Software Premier Support consists of personalized services that partner the customer with a named support engineer who understands the customer's business and IT environment. HP Software Premier Support directly helps customers get the maximum out of their IT infrastructure while reducing time, costs and risk in achieving this goal.

Read the features for a summary of service deliverables; check the service documentation for the service brief, data sheets and customer presentation.

Features


HP Software Premier Support delivers a team of HP Software certified engineers and a flexible custom program of proactive and enhanced reactive services to help you maximize your HP Software investment. Your named engineer will help plan and implement smooth changes to get the best out of your HP Software solution.

HP Software Premier Support provides:
  • Increased effectiveness of problem resolution provided by a named support engineer who has intimate knowledge of your system environment


  • Reduced risk of service disruption through preventative support activities


  • Improved effectiveness of your HP Software environment through knowledge transfer and applied best practices


  • Reduction in costly downtime through effective change management planning and timely responsive support


  • Increased productivity of internal resources through proactive activities

Availability & Limitations


HP Software Premier Support is currently available in Europe, Middle East and Africa (EMEA), Latin America and North America (US). The service is planned to be available in Japan early 2004.

The availability of service features may vary according to regional resources. Some geographical restrictions may apply.

Service documentation

US EMEA AP English AP Simplified Chinese AP Korean Japan
HP Software Premier Support datasheet .PDF* .PDF* .PDF* .PDF* .PDF* N/A
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