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Premier Support
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HP SW Support recently released a new Premier Service Portfolio tailored to our customer needs.

Overview


With HP Software Premier Support, you benefit from an assigned expert who knows HP Software products and has in-depth understanding of your IT environment and business requirements. This enables our service to align with your business needs, minimizing the risk of service disruption, and helping you achieve better business outcomes.
The new Premier Support portfolio consists of four scalable offerings to choose from:
(1) Premier Select:
  • Proactive and reactive deliverables with primarily technical focus
  • Named Response Center Engineer (NRCE) for one Premier Product Group
  • The NRCE is your technical resource with an understanding of your particular environment and in-depth product expertise
  • Access to personalized services for a smaller environment
(2) Premier Plus:
  • Increased proactive deliverables with primarily technical focus
  • Assigned NRCE(s) for two to four Premier Product Groups
  • NRCE is your technical resource with an understanding of your particular environment and in-depth product expertise
  • Access to personalized services for mid-size environment
(3) Premier Total:
  • Increased proactive deliverables with both technical and business focus
  • NRCE(s) for five or more Premier Product Groups
  • The NRCE is your technical resource with an understanding of your particular environment and in-depth product expertise
  • Enterprise Support Manager for business focused account advocacy
  • Access to personalized services for mid-size to large environment
(4) Premier Solutions:
  • Primarily business focused solution with proactive and reactive deliverables
  • Advanced Support Resources deliver reactive support
  • Access to an assigned Enterprise Support Manager (ESM) for two or more Premier Solutions (product centers)
  • Consolidated business management and account advocacy
  • Can be augmented with HP Software Premier Select or Plus Support offerings for increased proactive technical focus

Availability & Limitations


The availability of service features may vary according to regional resources. Some geographical restrictions may apply.

Service Documentation

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HP Software Premier Support
datasheet		 .PDF*
HP Software Premier
Whitepaper		 .PDF*
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