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With the HP OpenView Premier Service, technical services are an essential part of how HP helps you keep your HP OpenView solution performing to your expectations. These technical services improve your ability to proactively manage your HP OpenView application's configuration and operational practices in order to deliver the stability, performance and reliability you require.
However, correctly implementing your management tools is not enough. Best practices, proven software configurations and the right IT processes also are essential. Given the demands of day-to-day IT operations, time isn't always available for your staff to learn and implement new tools and procedures.
HP OpenView Premier Service customers can choose any of these services to be delivered within their IT environment. Your HP OpenView named engineer will work with you to explain, select or customize these to address your particular needs.
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Each technical service will be delivered through your HP OpenView Premier Service support contract, based on the number of available HP OpenView Specialist Team Days. Seeing that each customer's site and environment is unique, your HP OpenView named engineer will work with you to define the amount of time that is expected to deliver a technical service. With this flexible approach we deliver a service that best meets your needs. You may need to purchase (additional) HP OpenView Specialist Team Days for delivery of technical services.
Check the technical services list for an overview of currently available technical services.
Value
Using technical services will optimize your HP OpenView environment. You will be assisted by providing you the most cost-effective service to manage and improve your HP OpenView application. Your productivity will be improved through proactive management of IT configurations and operational practices.
Technical services can help HP OpenView Premier Service customers that need assistance with:
- Managing their HP OpenView applications
- Increasing the reliability and availability of their HP OpenView applications
- Defining a system management solution, which will optimize the use of their resources
- Updating their HP OpenView applications
- Getting the best out of their HP OpenView applications to meet their business needs
- Planning and integrating HP OpenView related products in the area of network, system, application and service management products that need to be integrated with HP OpenView applications
Benefits
The benefits of technical services are:
- Anticipate, detect, and resolve problems that compromise existing infrastructure availability, performance, and security
- Verify that the customers service levels are being met and continuously improved upon
- Services are delivered by professionals that know and understand your environment; this combined with their experience and innovative approach will increase the quality of the delivered service, thereby increasing the availability of your applications
- Provide insight into the customer's availability readiness by recognizing the current investment in availability and identifying outstanding downtime risk; recommendations are made in the areas of best practices and technical support service offerings
- Provide recommendations for best practices to achieve higher level of availability and to mitigate risk factors within the HP OpenView solution
- Can be used as necessary to tailor the HP OpenView solution to the individual needs of the customer
- Reduce customer time, cost, complexity, risk in achieving these primary goals
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Availability & Limitations
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The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP OpenView products and management servers covered by your HP OpenView Premier Service support contract. Services are delivered during standard local business, excluding HP holidays.
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Printable version
HP Passport
Active contract
Premium contract