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HP SSO Tutorial

Access Tutorial


Log and track cases with HP Software Support Online support tool, available 24x7 to help you with reactive and proactive support needs.

»	Submit a support case
Submit a support case online for HP Software products.

»	Submit an enhancement request
Submit an enhancement request online for HP Software products.

»	Track a support case
Track a support case online for HP Software products.

»	Support contact information
Find a telephone number for HP Software support in your country.

»	Remote session support
Join the remote support session scheduled by your support representative.

»	Escalation process
Provides a consistent worldwide support delivery model for solving complex problems quickly and efficiently. HP's support case management process contains 3 levels. If a support case can't be solved at its current level, HP is responsible for moving it to the next level.

»	Sample support contract for Europe, Middle-East and Africa (.doc)

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