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HP OpenView products are covered by a comprehensive set of services:

  • HP Software Support (SWS)
  • HP Software Support 24x7 (SWS24x7)
  • HP Software Product Updates (SWU) included with Software Support and Software Support 24x7
  • HP OpenView Advantage Service (OVAS)
  • HP OpenView Premier Service (OVPS)
  • HP Telco Premier Service (TPS)
  • HP OpenView enhancement to HP Proactive 24 Service (P24)
  • HP OpenView enhancement to HP Critical Service (CS)
  • HP Partner Care Extended (PCE)

The list below provides and overview of the services available for each product. The availability of services is specified as:

  • Incl: One year of this service is included with the purchase of a product license.
  • Opt: This service can be purchased optionally and needs to be purchased separately from the purchase of a product license.
SWS SWS
24x7		 SWU OVAS OVPS TPS PCE
Advanced Security Incl Opt            
Application Manager using Radia Incl Opt            
Business Process Insight Incl Opt           Opt
Customer Views for Network Node Manager Incl Opt   Opt Opt   Opt  
Database Pak 2000 Incl Opt   Opt Opt   Opt  
Event Correlation Services Designer Incl* Opt*           Opt
Extensible SNMP Agent Incl Opt   Opt Opt     Opt
GlancePlus Incl Opt   Opt Opt   Opt*  
GlancePlus Pak Incl Opt   Opt Opt   Opt  
Integration Tools Incl* Opt           Opt
Internet Services Incl Opt   Opt Opt     Opt
Inventory Manager using Radia Incl Opt            
IUM CDMA Data Solution Incl Opt       Opt    
IUM Dynamic Netvalue Analyzer Incl Opt       Opt    
IUM GPRS Mediation Solution Incl Opt       Opt    
IUM Prepaid Data Solution Incl Opt       Opt    
Management Integration Platform Incl Opt            
Management Suite for Desktops using Radia Incl Opt            
Management Suite for PDAs using Radia Incl Opt            
Management Suite for Servers using Radia Incl Opt            
Network Node Manager Incl Opt   Opt Opt   Opt  
Network Node Manager Developer Toolkit     Opt         Opt
Network Node Manager Extended Topology Incl Opt   Opt Opt   Opt  
Network Node Manager Multicast Incl Opt   Opt Opt   Opt  
Network Node Manager Smart Plug-ins (excluding partner Smart Plug-ins and Gallery Smart Plug-ins) Incl Opt   Opt Opt   Opt  
Nonstop Server Management                
Operations for UNIX Incl Opt   Opt Opt   Opt  
Operations for UNIX Developer Toolkit     Opt         Opt
Operations for Windows Incl Opt   Opt Opt   Opt Opt
Operations for Windows Limited Edition Incl Opt            
Oracle for OpenView Incl Opt            
OS/390 Management Incl Opt   Opt Opt   Opt  
OS/400 Management Incl Opt   Opt Opt   Opt  
OS Manager using Radia Incl Opt            
Patch Manager using Radia Incl Opt            
Performance Agent Incl Opt   Opt Opt   Opt  
Performance Insight Incl Opt            
Performance Manager Incl Opt   Opt Opt   Opt  
Performance Monitor Incl Opt   Opt Opt   Opt  
Problem Diagnosis Incl Opt   Opt Opt      
Reporter Incl Opt   Opt Opt   Opt  
Route Analytics Management System Incl Opt            
Select Access Incl Opt   Opt Opt      
Select Access Developer Toolkit   Opt           Opt
Select Federation Incl Opt            
Select Identity Incl Opt            
Service Activator Incl Opt            
Service Delivery Controller Incl Opt            
Service Delivery Designer Incl Opt            
Service Desk Incl Opt   Opt Opt     Opt
Service Information Portal Incl Opt   Opt Opt      
Service Navigator Incl Opt   Opt Opt      
Service Oriented Architecture Manager Incl Opt            
Service Quality Manager Incl Opt       Opt    
Smart Link Integration                
Smart Plug-Ins (excluding partner Smart Plug-ins and Gallery Smart Plug-ins) Incl Opt   Opt Opt   Opt  
Software Manager using Radia Incl Opt            
Storage Accountant Incl Opt   Opt Opt   Opt  
Storage Allocater Incl Opt   Opt Opt   Opt  
Storage Area Manager Incl Opt   Opt Opt   Opt  
Storage Builder Incl Opt   Opt Opt   Opt  
Storage Data Protector Incl Opt   Opt Opt   Opt  
Storage Management Appliance Incl Opt            
Storage Media Operations Incl Opt            
Storage Mirroring Incl Opt            
Storage Node Manager Incl Opt   Opt Opt   Opt  
Storage Operations Manager Incl Opt            
Storage Optimizer Incl Opt   Opt Opt   Opt  
Storage Provisioner Incl Opt            
Storage Virtual Replicator Incl Opt            
Storage Volume Growth Incl Opt            
TeMIP Access Module Library & Central Engineering Incl** Opt** Opt     Opt    
TeMIP Expert Incl** Opt** Opt     Opt    
TeMIP Fault Management Incl** Opt** Opt     Opt    
TeMIP Fault Statistics Incl** Opt** Opt     Opt    
TeMIP Framework Incl** Opt** Opt     Opt    
TeMIP Lite Incl** Opt**            
TeMIP Service Monitor Incl** Opt** Opt     Opt    
Topology Server Incl Opt            
Transaction Analyzer Incl Opt            
Unified Developer Toolset               Opt
Usage Manager Incl Opt       Opt    
Usage Manager using Radia Incl Opt            
Usage Manager Voice Mediation Incl Opt       Opt    
* Limited to installation, licensing and runtime questions
** Software Updates needs to be purchased for major updates. Software Support and Software Support 24x7 only cover minor updates for this product
Notes
  • Geographical limitations and variations may apply
  • Service availability only applies to products and product versions for which Full Support is provided as per the HP OpenView product version obsolescence guidelines
  • The HP OpenView enhancements to HP Proactive 24 Service and HP Critical Service are only available for HP OpenView products that run on HP-UX or Microsoft Windows ®
  • Check for product name changes when you can't find the product you're looking for; products that are no longer supported aren't listed above anymore
  • Should our standard service offerings not fit your needs, please check with your local HP services sales representative
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