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HP Configuration Management Operational Software Service experts provide customers with skills and knowledge to make the most of their HP Configuration Management Operational Software Service.
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Service description |
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HP offers targeted, focused and competitively priced services to customers who want to improve and maximise the benefits of their HP Configuration Management Operational Software Service. This service provides a series of short engagements with experienced HP engineers who will work with your team to target areas of improvement.
HP engineers are experienced in the following areas of Change and Configuration Management:
- Software Application Management
- Inventory Management
- License Tracking and Usage Management
- Patch Management
- OS Management
For each of these areas the following services are available:
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Configuration & Best practices review
Understanding your current environment, its strengths, its pain points and its goals is essential in building your optimal performance plan. This service is a recommended starting point whereby HP Software Configuration Management experts perform an overall assessment of your current environment
Advanced Application Packaging practices
Review your existing Application Packaging practices and provide advanced Packaging knowledge transfer and techniques. This service provides increased efficiency and effectiveness in packaging Applications for management using HP OpenView Configuration Management.
Upgrade
Upgrade to the current version of a selected HP Software Configuration Management product
Performance & Tuning
Can you improve your existing service delivery by fine tuning? Have you outgrown your original design?
Additional HP Software Configuration Management products integration
With a well running HP Software Configuration Management implementation, you're already providing excellent service delivery in the area of Software Application Management. Now you can capitalize on your success, by increasing the business value of your implementation, with the addition of one or more of the following HP Software Configuration Management products: Configuration Management (CM) Patch Manager, Configuration Management (CM) Application Usage Manager, and Configuration Management (CM) OS Manager.
Operational skills transfer
Are you doing things the best way? Can your service delivery be improved? Sometimes, education isn't enough and there's the need to seek expert guidance. One-on-one, on-the-job skills transfer is an excellent way to accelerate the development of your own staff, totally focused on the unique characteristics of your implementation.
Extended services
Do you need help reconfiguring your implementation, defining some TSP pages, or performing any other ad-hoc tasks?
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Service benefit |
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By using this service, HP Software Configuration Management customers will benefit from:
- Direct access to HP experts, saving you time and research
- Reduced implementation times
- Improve operational configuration
- Increases in IT environment effectiveness and efficiency levels
- Increased return on their HP Software Configuration Management investment
- Intensive transfer of knowledge and best practices, focused on the unique characteristics of your implementation and environment
Additional information
» HP Software Configuration Management Operational Service statement of work (.PDF)*
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Printable version
HP Passport
Active contract
Premium contract