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| HP's Software Support portfolio provides a comprehensive suite of personalized, proactive services, dedicated electronic services and business advocacy, creating a valuable long-term partnership between you and your HP team. |
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| Reactive services |
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Foundation 24x7 |
Foundation 9x5 |
Premier** |
| Software updates, versions and revisions |
• |
• |
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| Technical assistance (web and phone) |
24x7 |
9x5 |
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| Technical escalation management |
Standard |
Standard |
Enhanced |
| Priority software support |
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• |
| Direct connection to named engineer or advocate |
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• |
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| Online services |
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Foundation 24x7 |
Foundation 9x5 |
Premier** |
| Online knowledge base |
• |
• |
• |
| Discussion forums |
• |
• |
• |
| Support contract assistant |
• |
• |
• |
| Electronic software delivery |
• |
• |
• |
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| Proactive services |
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Foundation 24x7 |
Foundation 9x5 |
Premier** |
| Patch notification |
Standard |
Standard |
Priority |
| Critical class problem notification |
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• |
| Technical review meetings |
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• |
| Case history monitoring and analysis |
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• |
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| Account services |
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Foundation 24x7 |
Foundation 9x5 |
Premier** |
| Named Response Center Engineer |
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Optional |
| Enterprise Support Manager |
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Optional |
| Account support plan |
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• |
| Operational profile management |
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• |
| Onsite review visit |
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• |
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* Requires Adobe Acrobat Reader.
To download the latest version, please go to the Adobe website.
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** Either Foundation 24x7 or Foundation 9x5 software support services must be in place in order to qualify for Premier level services.
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