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Software Support Online

HP Software Support Online is a fast efficient way to access interactive technical support tools needed to manage your business. Learn more about new access levels.
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Software Support Online

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ALERT: Software Support Online will be conducting scheduled system maintenance on Saturday, November 7th starting at 12:00 am US EST for approximately 3 hours. During this service interruption, Software Support Online will be intermittently unavailable impacting the following services.

  • Case Manager
  • Self Solve
  • Patches
  • Manuals
  • Enhancement Requests
  • Support Matrices
If you need to access support during this period please use the contact information found on the 'Support Contact Information' page. Thank you for your continued patience and support during this time.

- HP Software Services

Self-solve knowledge search

Save time performing searches by accessing our knowledge base for technical solutions, manuals, patches and more to resolve your software questions

» Use self-solve knowledge search Requires an active contract to access.

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» FAQ's
» Support A to Z index
» Check entitlement Requires HP Passport account to access.

News

Support news
» Updated Obsolescence Policy
» Update on SSO Performance Issues
» Faster route to resolution for Asia Pacific & Japan HP Software Support customers!
» Experiencing Issues Accessing Case Data?
» New Case Manager Enhancement
» Changes to the Survey Process
» Change to your HPSW Contracts - Your SAID may be changing » EMEA HP Improved Customer Call Center
» Update on HP TRIM Software Upgrade Issues
» February 2009 edition of Inside Support
» Attention Data Protector Customers
» Attention ILM/IAP Customers
» Have you tried a knowledge search lately?
» HP Software Services - Meet the Experts
» More...
Product news
» PPM: Reminder - End of Support for PPM 6.0 is August 31, 2009
» Introducing VILT - The value of training without the travel
» Customer Webinar: Agile Case Study - August 11, 2009
» New Release of HP Change Impact Testing (CIT) 2.5
» HP Quality Center 9.2 End-of-Support
» Silverlight Add-in for HP QuickTest Professional Available Now
» New Operating System Version Support for QuickTest Professional 10.00
» Attention CMS customers
» Are you a SD4.5 customer?

» Troubleshooting

» Discussion forums
» E-mail notifications Requires HP Passport account to access.
» More...

» Problem reporting

» Submit support case Requires an active contract to access.
» Track support case Requires an active contract to access.
» Enhancement requests Requires an active contract to access.
» More...

» Reference info

» FAQ's
» User guides
» Support lifecycle
» Support matrices Requires an active contract to access.

» Where do I find

» Software patches Requires HP Passport account to access.
» Product manuals Requires HP Passport account to access.
» Licenses & Passwords
» Software - integrations Requires an active contract to access.
» More...

» Service offerings

»  Customer service offerings
»  Developer self-services
»  Service integrators
»  More...

» Training

»  HP SSO Tutorial
»  How to Log a Software Support Incident
»  HP Education services

Other HP Software support

» HP OpenCall support
» HP Security software support
» HP Storage software
» HP Client Automation and Out-of-band Management Console support (formerly known as HP Client Configuration Manager)
» HP Database Archiving

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