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A complete solution
HP provides high quality Software Services that address all aspects of your software application life-cycle needs. With HP, you have access to software coupled with best-in-class services and support. The wide range of HP service offerings—from online self-solve support to proactive mission critical services—enable you to choose the services that best match your business needs.
» Software Support Offerings
» Implementation and Technical services
» Telecom services
» Partner programs
» Developer support
» Additional services

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Software Support Offerings
HP's Software Services portfolio provides a comprehensive suite of personalized, proactive services, dedicated electronic services and business advocacy, creating a valuable long-term partnership between you and your HP team.

Service Description
HP Software Support (.PDF)*
  • 24x7 web-based intelligent response
  • Software discovery and license history
  • Software patches, updates and upgrades
  • Phone-in 9x5
HP Software Support 24x7 (.PDF)*
 In addition to Software Support, the Software Support 24x7 level offers
  • 24x7 phone-in assistance
HP Software Premier Support In addition to Software Support or Software Support 24x7, Premier offers proactive and personalized services, with the highest call priority.

An HP Software specialist team:
  • Owns, manages and reports on your service cases through resolution
  • Manages a profile of your software environment, including configuration maintenance
  • Delivers additional services you choose
  • Delivers optional business focused partnership and advocacy
HP Software Support Engineering Days (.PDF)*
 Support Engineering Days provides even greater flexibility in the form of software technical assistance delivered either remotely or on-site by highly qualified and experienced support personnel. Experts work side-by-side with customers to review, validate and align customers' technical environments, employing best-in-class service
» More information about software support and personalized services

Implementation & Technical services
» HP Tech Installation and Startup services (.PDF*)
HP service management experts provide customers with skills and knowledge for the successful installation and startup of our HP Software enterprise IT products.
» HP Business Process Insight software Insight pilot implementation service
Provides you with HP experts to help you install and configure your business process to demonstrate how HP Software Business Process Insight (OVBPI) can provide you with insight into how one of your key business processes is functioning.
» HP Software Web Applicaiton implementation services
Provides a rapid implementation of a variety of HP Software technologies focused on web application measurement by experienced HP engineers who will quickly and effectively deploy an operations-ready solution.
» HP Performance Insight sofware implementation services
To assist in a rapid installation and deployment of your HP Performance Insight for Networks server license
» HP Software Configuration Management implementation services
To assist in a rapid installation and deployment of your HP Software Configuration Management products.
» HP Software Operational Service (.PDF*)
HP offers targeted, focused and competitively priced services to quickly leverage infrastructure with a set of HP Software tuning operations delivered by experienced HP engineers.
» HP Configuration Management Operational Software Service
This service provides a series of short engagements with experienced HP engineers who will work with your team to target areas of improvement.
» HP OpenCall Consulting Services (.PDF)*
Provides you with best-in-class experts on your HP OpenCall telco product suite.
» HP Software Enhancement Service
Engage HP specialists to fulfill your immediate or short-term change request requirements.

HP OpenCall Support
» HP Software support 24 x 7 for network service providers (.PDF)*
» HP Telco Premier Service

Partner programs
» HP Software Service Integrator (SVI) - APJ and EMEA and ASMP-S - Americas
The highest level of collaboration for support services between HP and selected software business partners.

Developer support
» Developer support programs
Developer support services and programs for HP Software and HP OpenCall products and solutions.

Additional services
» HP Software Customer Connection
This free program gives technical customers a dedicated resource for training, tools, member communication and more — connections that you need to get the most from your HP Software investment.

» Support lifecycle
Keep up to date on last buy product program announcements and changes in support level (based on our product version obsolescence guidelines).
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