Application health check

Technical service description

The Application Health Check is an analysis that provides you with a greater awareness of the potential risks to your HP OpenView environment focusing on the elements which directly impact system availability and reliability.

An evaluation will be done on your HP OpenView related application to ensure your application is running optimally. Your named engineer will evaluate your HP OpenView application by checking logfiles, parameters set in configuration files and reviewing the application monitored environment. The supportability of your environment can be affected if parameters aren't set correctly. The same is true when you don't use a combination of application features that best fits your managed environment.

A comprehensive report identifies conditions of attention and makes recommendations on ways to keep your application running optimally. The named engineer will guide you in planning and implementing these recommendations.

Benefits

You will recognize the following benefits of this technical service:

• Fixes problems before they appear
• Identifies potential areas of concern through analysis of your HP OpenView product
• Increases the level of availability and reliability by applying recommended best practices that address potential risk areas
• Reduces the risk of application failure through recommendations and suggested corrective actions, which result in time and cost savings
• Ensures your IT staff is ready to manage the products through knowledge transfer
• Allows you to better position for the future and gain confidence that your HP OpenView management environment is capable of meeting your business needs

Requirements

• Ensure that system hardware, software and network connections for the OpenView management server is fully operational (installed, configured and tested)
• Designate a single staff member who will be responsible for directing service delivery and providing HP with required information and resources in a timely manner; the customer must also designate an operating system and network administrator with centralized responsibility and capable of addressing system and network issues
• Plan appropriately for activities that may require an application or system to be restarted or taken down temporarily

Ordering information

Please work with your HP OpenView named engineer to qualify your request for delivery of a technical service and determine the amount of HP OpenView Specialist Team Days that are expected to be required for delivery of the service.

Availability & Limitations

The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP OpenView products and management servers covered by your HP OpenView Premier Service support contract. Services are delivered during standard local business, excluding HP holidays.