Onsite patch management

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Managing an IT environment can be complex and difficult. Making sure that your HP OpenView applications are patched correctly is essential for managing your business environment. Business success is dependent on the performance of your HP OpenView applications and therefore it is critical that these applications perform optimally throughout the day. Patching your HP OpenView applications correctly can prevent potential problems before they impact your business. It will also improve business productivity due to increased uptime and reliability.

The value of this technical service is that your HP OpenView product is patched appropriately, therefore eliminating elements that will expose your management environment from functioning correctly. Planned maintenance downtime will be reduced to a minimum and you'll fully protect your management environment. Your IT staff's productivity will improve by off-loading the patch installation task to HP. This will also bring you confidence and reassurance in the successful completion of this important task.

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Technical service description

HP OpenView application specific and recommended operating system patches are installed for you at your site. This includes patches for both the management server and agent related components of the HP OpenView application. After installation of patches a check will be done to see if the HP OpenView applications functions properly.

Patches for agent related components of the HP OpenView application are installed on the management server. You may optionally choose to have HP assist in distributing the patched agent software to the appropriate managed objects.

Onsite Patch Management is a valuable addition to the Enhanced Patch Analysis technical service. With that service, you'll be given a recommendation of HP OpenView application specific as well as recommended operating system patches to be installed on your HP OpenView management server.

Onsite Patch Management is not limited to one HP OpenView application, it can be used for any combination of HP OpenView products covered by your HP OpenView Premier Services or HP OpenView Critical Premier Services* support contract. Additional HP OpenView Specialist Team Days may need to be purchased to cover additional systems and management servers or to assist in distributing patched agent software to managed objects.

Benefits

You will recognize the following benefits of this technical service:

Brings you confidence and reassurance in successful installation of patches
Reduces the risk of installation failures and minimizes downtime
Off-loads your IT staff

Requirements

In order for HP to deliver this technical service, the customer must:

Ensure that system hardware, software and network connections for the OpenView management server is fully operational (installed, configured and tested)
Designate a single staff member who will be responsible for directing service delivery and providing HP with required information and resources in a timely manner; the customer must also designate an operating system and network administrator with centralized responsibility and capable of addressing system and network issues
Plan appropriately for activities that may require an application or system to be restarted or taken down temporarily

Ordering information

Please work with your HP OpenView named engineer to qualify your request for delivery of a technical service and determine the amount of HP OpenView Specialist Team Days that are expected to be required for delivery of the service.

Availability & Limitations

The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP OpenView products and management servers covered by your HP OpenView Premier Service support contract. Services are delivered during standard local business, excluding HP holidays.

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