Enhanced patch analysis

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Managing an IT environment can be complex and difficult. Making sure that your HP OpenView applications are patched correctly is essential for managing your business environment. Business success is dependent on the performance of your HP OpenView applications and therefore it is critical that these applications perform optimally throughout the day. Patching your HP OpenView applications correctly can prevent potential problems before they impact your business. It will also improve business productivity due to increased uptime and reliability.

The value of this technical service is that your HP OpenView product is patched appropriately, therefore eliminating elements that will expose your management environment from functioning correctly. Planned maintenance downtime will be reduced to a minimum and you'll fully protect your management environment. Your IT staff's productivity will improve by off-loading the patch monitoring and analysis task to HP.

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Technical service description

The Enhanced Patch Analysis is an analysis performed on the HP OpenView management server. This includes an investigation of the current patch level with regards to HP OpenView application specific patches as well as recommended operating system patches. After analysis of the current patch level and the currently available patches, you will be given a recommendation of patches to be installed for both the management server and agent related components of the HP OpenView application. This recommendation will be reviewed with you, after which a customized bundle of the appropriate patches will be provided for you to install.

The Enhanced Patch Analysis is more than the priority patch notification of HP OpenView Premier Services and HP OpenView Critical Premier Services, which focuses on notifying you of critical patches. With the Enhanced Patch Analysis, other patches are taken into consideration too and, after a review with you, a customized patch bundle will be provided.

The Enhanced Patch Analysis is not limited to one HP OpenView application, it can be used for any combination of HP OpenView products covered by your HP OpenView Premier Services or HP OpenView Critical Premier Services support contract. Additional HP OpenView Specialist Team Days may need to be purchased to cover additional systems and management servers or to increase the frequency of the analysis.

Benefits

You will recognize the following benefits of this technical service:

Prevents problems and reduces downtime by proactively recommending HP OpenView application specific and recommended operating system patches
Fixes problems before they occur and reduces the risk of HP OpenView application failure
Identifies potential areas of concern
Off-loads your IT staff

You may further benefit by having HP install the recommended patches through the Onsite Patch Management technical service.

Requirements

In order for HP to deliver this technical service, the customer must:

Ensure that system hardware, software and network connections for the OpenView management server is fully operational (installed, configured and tested)
Designate a single staff member who will be responsible for directing service delivery and providing HP with required information and resources in a timely manner; the customer must also designate an operating system and network administrator with centralized responsibility and capable of addressing system and network issues
Plan appropriately for activities that may require an application or system to be restarted or taken down temporarily

Ordering information

Please work with your HP OpenView named engineer to qualify your request for delivery of a technical service and determine the amount of HP OpenView Specialist Team Days that are expected to be required for delivery of the service.

Availability & Limitations

The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP OpenView products and management servers covered by your HP OpenView Premier Service support contract. Services are delivered during standard local business, excluding HP holidays.

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