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Managing an IT environment can be complex and difficult. Keeping up with upgrading applications can be time consuming, especially in complex management environments. The complexity of a management environment is not only determined by the HP OpenView applications used, but also by the managed environment. With the Upgrade Assistance technical service an HP OpenView engineer partners with you to perform your HP OpenView application upgrades.
The value of this technical service is that careful implementation of software upgrades reduces the risk of installation failures. Careful implementation also helps to eliminate elements that could cause your management environment to function incorrectly. Planned upgrade downtime will be reduced to a minimum and you'll fully protect your management environment. Upgrade Assistance will bring you confidence and reassurance in the successful completion of this important task.
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Technical service description
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Together with an HP OpenView engineer you'll perform your HP OpenView software upgrade. The HP OpenView engineer will make sure the upgrade activities run as smoothly as possible and will bring the HP OpenView management environment back to operation in the shortest possible time, ready to use new features of the updated HP OpenView application. After the software has been upgraded a check will be done to see if the HP OpenView application functions properly.
Optionally, depending on your needs, you may choose to have the HP OpenView engineer assist in distributing new HP OpenView agent software to the appropriate managed objects.
Upgrade Assistance can only be ordered in combination with the Upgrade Planning technical service. With that service, the HP OpenView engineer partners with you to plan your HP OpenView software upgrade.
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Benefits
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You will recognize the following benefits of this technical service:
- Brings you confidence and reassurance in proper implementation of upgrades
- Reduces the risk of upgrade failures
- Planned upgrade downtime will be reduced to a minimum
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Requirements
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In order for HP to deliver this technical service, the customer must:
- Ensure that system hardware, software and network connections for the OpenView management server is fully operational (installed, configured and tested)
- Designate a single staff member who will be responsible for directing service delivery and providing HP with required information and resources in a timely manner; the customer must also designate an operating system and network administrator with centralized responsibility and capable of addressing system and network issues
- Plan appropriately for activities that may require an application or system to be restarted or taken down temporarily
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Ordering information
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Please work with your HP OpenView named engineer to qualify your request for delivery of a technical service and determine the amount of HP OpenView Specialist Team Days that are expected to be required for delivery of the service.
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Availability & Limitations
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The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP OpenView products and management servers covered by your HP OpenView Premier Service support contract. Services are delivered during standard local business, excluding HP holidays.
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Printable version
HP Passport
Active contract
Premium contract