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Managing an IT environment can be complex and difficult. Keeping up with upgrading applications can be time consuming, especially in complex management environments. The complexity of a management environment is not only determined by the HP OpenView applications used, but also by the managed environment. With the Upgrade Planning technical service an HP OpenView engineer partners with you to plan your HP OpenView application upgrades.
The value of this technical service is that careful planning of software upgrades reduces the risk of software version conflicts and incompatibilities. Careful planning also helps to eliminate elements that could cause your management environment to function incorrectly. Planned upgrade downtime will be reduced to a minimum and you'll fully protect your management environment.
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Technical service description
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Together with an HP OpenView engineer you'll plan your HP OpenView software upgrade. You will be directed to, or supplied with, relevant patches, configuration guides, upgrade/migration guides or technical white papers to ensure your software upgrade achieves the desired results with a little disruption to your business as possible. The HP OpenView engineer is available to participate in your planning meeting(s) via the phone and, when applicable, via conferencing tools.
Optionally, depending on your needs, you may choose to have the HP OpenView engineer create an upgrade plan that covers the steps that need to be taken in preparing for the upgrade and performing the upgrade.
Upgrade Assistance is a valuable addition to the Upgrade Planning technical service. With that service, the HP OpenView engineer helps to perform the upgrade at your site.
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Benefits
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You will recognize the following benefits of this technical service:
- Brings you confidence and reassurance in proper planning of upgrades
- Reduces the risk of software version conflicts and incompatibilities
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Requirements
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In order for HP to deliver this technical service, the customer must:
- Ensure that system hardware, software and network connections for the OpenView management server is fully operational (installed, configured and tested)
- Designate a single staff member who will be responsible for directing service delivery and providing HP with required information and resources in a timely manner; the customer must also designate an operating system and network administrator with centralized responsibility and capable of addressing system and network issues
- Plan appropriately for activities that may require an application or system to be restarted or taken down temporarily
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Ordering information
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Please work with your HP OpenView named engineer to qualify your request for delivery of a technical service and determine the amount of HP OpenView Specialist Team Days that are expected to be required for delivery of the service.
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Availability & Limitations
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The availability of service features may vary according to regional resources. Some geographical restrictions may apply. Services can only be delivered for HP OpenView products and management servers covered by your HP OpenView Premier Service support contract. Services are delivered during standard local business, excluding HP holidays.
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Printable version
HP Passport
Active contract
Premium contract